Refund Policy

This policy explains when payments to Rapid Technologies LLC for Nine Mirrors are refundable. It is written to be read in two minutes, and it is part of our Terms & Conditions.

The short version

• Try before you pay. Every account starts with 20 free previews and no card on file. The trial exists precisely so you can judge the product on your own clients before spending anything.
• Cancel anytime. Cancellation takes effect at the end of the current billing period; you keep full access until then. No cancellation fees, ever.
• Payments already made are non-refundable, except in the specific cases listed below. We don't prorate partial months.

Why rendered previews can't be refunded

Every preview you generate incurs an immediate, unrecoverable third-party compute cost the moment it renders. Once a preview is generated, that cost is spent — which is why consumed previews are non-refundable in all circumstances, and why the free trial comes first.

What is always refunded

We will refund, in full and without argument:

• Billing errors — any charge that does not match your plan's published price;
• Duplicate charges — the same billing period charged more than once;
• Charges after a confirmed cancellation — if you cancelled before the renewal date and were billed anyway;
• anything a court or consumer-protection law in your jurisdiction requires us to refund. Nothing in this policy limits your non-waivable statutory rights.

What is not refunded

• Partial billing periods — cancelling mid-month does not prorate the month;
• Previews already rendered, whether or not you were satisfied with the images;
• Unused preview allowance — previews have no cash value, roll over one month per the Terms, and then expire;
• Charges older than 60 days, except where the law says otherwise;
• Periods where the Service was available but unused.

How to request a refund

• Email support@ninemirrors.app from your account email within 60 days of the charge, with the invoice number or charge date.
• We respond within 2 business days and decide within 5 business days.
• Approved refunds go back to the original payment method, normally within 5–10 business days depending on your bank.

Chargebacks

Contact us before disputing a charge with your card issuer — a qualifying refund from us is faster than a dispute. A chargeback filed on a charge that this policy plainly covers as refundable will simply be refunded; a chargeback used to obtain service already rendered may result in account suspension.

Abuse

Repeatedly opening trials, cycling accounts, or requesting refunds to obtain unpaid use of the Service is a breach of the Terms. We may refuse discretionary refunds and terminate accounts engaged in it.

Questions

Rapid Technologies LLC, 11166 Fairfax Blvd, Fairfax, VA 22031 · support@ninemirrors.app · 703.336.5350